Vape Direct Terms and Conditions

This website is owned and operated by Vape Direct (Pty) Ltd. Please read the terms and conditions carefully before accessing this website. Any persons who access this website (read, and/or purchase products and services) agree to our terms and conditions as well as any relevant legislations.  If you do not agree to the terms and conditions of this website, then you will not be granted access or use it to buy any of our products or services.

  1. You must be the legal age of 18 years to access this website. Upon accessing this website, you certify that you at least 18 years old. Vape Direct (Pty) Ltd will not be held liable for persons who access this website unlawfully by entering false information regarding their age.
  2. You may not use our products or service for any illegal or unauthorized reasons that violates any laws, including copyright laws.

Copyright

  1. All aspects of this website (copy, imagery, code, and tools) are copyrighted under the South African law and other relevant copyright laws.
  2. All aspects of this website (copy, imagery, code, and tools) are licensed to Vape Direct (Pty) Ltd – All rights reserved.
  3. Any persons are granted permission to electronically print or copy parts of this site for the sole purpose of purchasing our products or using our service. One may display and, subject to any restrictions or limitations relating to specific material, download or print parts of the material from different areas of the website solely non-commercial use, or to use our products and services. Any other use (distribution and publication) of content from this website is prohibited, unless authorized by Vape Direct (Pty) Ltd. You further agree not to change or remove any proprietary notices from materials downloaded from the site.
  4. Any new additions (copy, imagery, code and tools) added to this website will be subject to the stated terms and conditions and copyright laws.
  5. Vape Direct reserves the right to change, update or replace any parts of this website (copy, imagery, code and tools).

Trademarks

  1. All trademarks, service marks and trade names of Vape Direct used on this website are registered trademarks of Vape Direct (Pty) Ltd.

Warranty & Return Policy

Before placing an order and purchasing any of our products and services, please ensure that you have read and understood our warranty and return policy as they contain detailed legal rights.

The following warnings of our products include:

  1. Some of the products available to purchase at Vape Direct and its website contain nicotine. Nicotine is substance that is poisonous and addictive. Inhaling nicotine is extremely toxic. If nicotine comes in contact with skin or swallowed can cause serious health issues through exposure over extended periods of time. If this product comes into contact with the skin, wash away immediately with water and contact a medical practitioner.
  2. If you experience nicotine misuse systems such as dizziness, weakness, vomiting, diarrhoea, rapid heartbeat, or nausea you need to consult a medical practitioner immediately.
  3. E-cigarettes are meant to be used by persons of the legal age of 18 who are existing smokers.
  4. Our products and service should not be used by anyone under the age of 18, pregnant as well as persons with pre-existing health conditions without consulting a doctor. This also includes persons with a risk of high blood pressure, heart disease, diabetes. If you are taking medication for asthma or depression, then you should also not use these products.
  5. E-cigarettes cannot be used to diagnose, treat, cure, or prevent any disease or illness.
  6. All these products (Nicotine and E-cigarettes) must be kept out of reach from children and pets.
  7. All E-cigarettes and e-cigarette rechargeable batteries are produced using high-quality materials and standards. However, as these are functional devices, they may become faulty and fail due to consistent usage.
  8. If you ingest any non-vaporized concentrated products, this can be poisonous, or be a choking hazard.

The following are the terms and conditions under which your e-cigarette products are covered under manufacturing warranty. In the case of having to return any one of our products that is not functioning optimally:

  1. E-liquids cannot be returned. Please contact us directly with any issues.
  2. Upon buying a product (e-cigarette or e-liquid) the purchaser must notify Vape Direct within seven (7) working days from the date of the receipt of purchase via a written email.
  3. All purchases made with Vape Direct are provided with a seven (7) day policy from the purchase day whereby we will exchange any product that is faulty.
  4. Refunds can only be granted to purchasers who directly communicate issues with the products they have purchased from Vape Direct.
  5. If you have received the incorrect products, please do not open them, and contact us as soon as possible. The products must be returned in the same condition it was purchased.
  6. If you need a refund on a specific or all the products purchased must be returned at the cost of all the products to be returned by either visiting us directly or posting the products to us. Reasonable care must be taken to ensure that the products you wish to return is in good condition.
  7. If the purchaser does not follow the mentioned terms and conditions yet still wishes to return any products, then the purchaser must accept that the products cannot be returned under any circumstances other than the ones mentioned in the return policy.
  8. When a product is refunded, delivery and shipping chargers are non-refundable unless there was an error on our behalf.
  9. Once a default or damage claim is made via email from the purchaser of one of our e-cigarette products, , the same product bought will be replaced and returned to the purchaser.
  10. If a product bought from Vape Direct is found to be defective and is still warranted by the manufacturer warranty them the item will be replaced.
  11. If the warranty has been voided due to misuse, then a replacement of the product bought will not be made.
  12. As per the CPA, Vape Direct is allowed two (2) weeks to verify if a device is faulty.
  13. Consent must be made prior via email to Vape Direct before any products are sent back to us.
  14. Until the returns are presented back to Vape Direct, it is of the responsibility of the purchaser.
  15. Any products returned to Vape Direct must be supplied with a valid, original receipt as well as all the original package of the product.
  16. If returned products are found to be damaged due to the misuse and negligence from the purchaser, a warranty and refund will not be granted.
  17. Electronic mods and devices only hold a six (6) month warranty. Warranties will not be granted if the product is found to be damaged due to purchaser misuse.
  18. Vape Direct cannot supply a return if the product bought from us is found to be repaired or modified in any way.
  19. Vape Direct cannot supply a return if the product bought from us was accidently damaged.
  20. Vape Direct cannot supply a return if the product if the warranty period has expired.
  21. Cash refunds will not be be given out for warranties. In the case of there being a warranty we will offer you store credit.
  22. The following products have no warranty or return policy due to its complex nature which should only be used by expect vapers or for health and safety reasons:
    1. RBA’s, RDA’s, RTA’s, RDTA’s and Mech Mods.
    2. Pods, coils, tanks, clearomizers, and atomizers.
    3. Batteries
  23. By purchasing and using any mechanical device or lithium battery from our store, you agree to take full liability and responsibility for its use.  In no way will Vape Direct or its operators be held liable for any misfortune or harm caused by the use or misuse of this device.