Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Shipping
SA counter to counter: Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Order processing
Order processing will not begin until we receive a confirmed order and full payment.
Disclosure of outlet country at time of payment:
- South Africa
- FNB
Payment Options and Pricing
Banking Details:
- Bank: FNB
- Branch Number: 250655
- Account Name: Vape Direct PTY LTD
- Account Number: 62884964240
- Account Type: Cheque
All transactions will be processed in South African Rands (ZAR).
Vape Direct PTY LTD endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).
Vape Direct PTY LTD reserves the right to change pricing at any time without prior notice.
Should Vape Direct PTY LTD reduce its price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund, you must contact us within 14 days of shipment.
Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.
EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Vape Direct PTY LTD as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.
Direct Deposit
You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please EMAIL through your deposit slip to us at: [email protected] to ensure your payment is confirmed and order shipped as quickly as possible.
For more information about how to order, special order requirements and other payment options, please contact our Support Team on 010 023 2300 or email: [email protected].